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General Terms of Use PDF Print E-mail
By viewing this website, you agree that in relation to the content displayed on this site (Content), Lumis Multimedia (Lumis) does not, nor does any other party who provides Content to this site, make any warranty as to the accuracy, completeness or currency of the Content. As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content.

Indemnity
To the extent permitted by law, Lumis and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Lumis is prohibited at law from excluding its liability, Lumis and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. Lumis does not accept responsibility for any liability in respect of access to other content through the use of this site.

The Lumis Website
The website has been optimised for viewing on monitors set at 1024x768 resolution in Mozilla Firefoz or Windows Internet Explorer version 5.5 and above. If you are running any other browser or browser versions, you may encounter problems with certain sections of the website. This site may contain registered trade marks and trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trade marks are owned by Lumis and may have protection under the laws of other countries. You are not permitted to use Lumis's trade marks except through a legitimate reference to Lumis or a Lumis product or service with proper recognition of the trade mark's status, and with Lumis's prior written consent. The material on this site is the copyright of Lumis and is protected by copyright under the laws of Australia and other countries. You may save an electronic copy, or print out a copy, of parts of this site (including the names "Lumis", "Lumis Multimedia") solely for your own information, research or study, but only if (a) you do not modify the copy from how it appears on this site; and (b) you include the copyright notice "© Lumis Pty Limited 2004" on the copy. You must not however reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the Content, including audio and video excerpts, except as expressly permitted by statute or with Lumis's prior written consent.

This site contains links to third party sites. Lumis is not responsible for the condition or the content of those sites. The link (s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. Lumis does not represent that the content or services available from third party sites are appropriate or available for use in all parts of Australia. If you access other content or services from third party sites, Lumis is not responsible for your compliance with local laws or other applicable laws. The site (excluding any linked third party sites) is controlled by Lumis. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in Western Australia in accordance with the laws in force in Western Australia (subject to the application of any principle of conflict of laws inconsistent with this requirement). This site may be accessed throughout Australia and overseas. Lumis makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located. Lumis does not guarantee that your use of this site will be confidential. Lumis is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this site. Any information that you disclose on this site: may be used by Lumis, in relation to the provision of Services accessible on this Site, including the marketing of those services.

Your Satisfaction Guarantee
If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the accounts are cancelled or products are returned to us in a saleable condition within 30 days and proof of sale information is provided. Please read the following policies regarding returns and exchanges.

Product Returns
If you want to return a physical product (such as training manuals and documentation)  to us for refund or exchange, you can do so through Australia Post with postage prepaid. *Please refer to our Refunds and Exchanges policies below.
To return goods to Lumis, simply place the returning item in an envelope, satchel or box suitable for mail or courier transport. For all returns or general enquiries, please address all mail to:
Lumis Multimedia - PO Box 583, Hillarys WA 6923
*For Webhosting account changes, please refer to our Web Hosting Terms and Conditions.

Refunds Policy
Lumis will organize a refund if any of our products or services provided does not match the product description or is not fit for the purpose for which it was purchased. Please contact Lumis, who will process an appropriate refund. We will either credit your credit card, credit your Pay Pal account, or provide a refubd cheque (only if original payment was made by cheque). The amount refunded will depend on the reason for the return. If you have received:
• a product not working or the wrong product, we will be happy to refund both the product and supply costs
• a product that you no longer wish to purchase, only the product cost can be refunded.
*For Web Hosting account changes, please refer to our Web Hosting Terms and Conditions.

Exchanges
To exchange and account or product, please contact Lumis Multimedia with your new requirements. If there is a difference in the price of the products involved in the exchange, you may be liable for any extra charges incurred. Any account changes will not occur until the next calendar month.

Postage and Delivery
  Our $5.00 CD and $10.00 Document postage fee applies to all  physical goods orders within Australia, up to 500 gms. regardless of number of items ordered. All deliveries are by Australia Post.
For Urgent Deliveries depending on the shipping address, we offer 'Express Post', 'Courier Service' or ‘Air Express satchel’ delivery options. Simply phone us and we can give you a delivery time and cost over the phone.
 
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